The Bulawayo mayor, Senator David Coltart has met with Senior Management of the Parking Management Company, Tendy Three Investments (TTI) Pvt Ltd in an effort to collaborate and improve the city’s parking enforcement.
This meeting comes after scores of motorists have complained about TTI systems including the conduct of parking officials and those who clamp motor vehicles.
After their meeting, the city mayor and managing director agreed that TTI will conduct additional training for its employees to reinforce and instill good customer service and instill the spirit of Ubuntu.
In a joint statement, the mayor and TTI managing director, Lizwe Mabuza, said the two parties had constructive discussions to strengthen their partnership and enhance parking operations in Bulawayo.
“The City of Bulawayo Senator David Coltart met with the Senior Management of the Parking Management Company, Tendy Three Investments Pvt Ltd on the afternoon of the 3rd of May 2024 to discuss the operations of the partnership,” read the statement released on Monday.
“The two parties had constructive discussions and agreed on a range of measures to make sure that parking management and enforcement of the Parking by laws continues to be streamlined in the City of Bulawayo.”
The issues that Coltart and Mabuza discussed included reducing the turnaround time in handling cases of clamped vehicles driven by the elderly, people with disabilities and people in ill health.
“Expediting the response time for all appeals made, particularly where elderly, sick or disabled people are involved,” read the statement.
Another issue discussed was to have “clearer visibility of the Call Centre phone numbers (086 88 006 707) on all tickets issued by TTI for members of the public to contact when clamped or when you have a complaint,” read the statement.
“The number will be printed on the face of the Ticket where it’s visible to members of the public.”
The mayor and the TTI managing director, said the city and the parking company will jointly conduct a survey of medical facilities including hospitals and pharmacies in the City with a view of allocating additional emergency parking bays and roll this out as soon as possible.
“TTI Pvt Ltd will conduct refresher courses and further training for its employees to reinforce and instill good customer care and inculcate the spirit of Ubuntu,” said the two leaders.
“ The City of Bulawayo will review its own internal processes on the acquisition of carriageway exemption discs for Senior Citizens. They are further reminded to make sure they have all the documents required for exemption.”
Both the mayor and TTI boss said the City and the company will embark on an educational campaign to ensure that the public is better informed about the do’s and don’ts in terms of the City of Bulawayo (Clamping and Tow Away By Laws, SI 220 of 2023).
